Returns & refunds.

Return eligibility

Return eligibility, any return period, required condition and any exclusions are provided for your review before payment. Please confirm these terms for your selection before agreeing to a purchase.

Exchanges

Contact us about exchange options for your item. Eligibility, replacement availability and any associated costs are confirmed in the purchase terms before payment.

Return instructions & shipping

Use the contact form and include your order reference and the item you wish to discuss. Do not send goods to our business address without receiving return instructions.

Return destinations, instructions and responsibility for return shipping costs are confirmed in the purchase terms before payment. Please contact us before sending an item.

Refunds

Refund eligibility, the review process, refund method and processing timeframe are explained in the confirmed purchase terms. Contact us with your reference for assistance with a paid purchase.

An unpaid order request does not collect funds, so it does not itself create a payment to refund.

Incorrect or damaged items

If an item arrives with an issue, please contact us with your order reference and a description of the issue. Any request is reviewed in light of the confirmed purchase terms and applicable requirements. This page is not intended to restrict rights that cannot be excluded.

Who operates The Mode House

The Mode House is operated by 12376995 Canada Inc. The corporation is the legal entity responsible for this website and order enquiries.

Business address:
29 Harrington Crescent, North York, Ontario, Canada

For enquiries, please use our contact form. Please obtain return instructions before sending any goods.